FREQUENTLY ASKED QUESTIONS
Prime Therapeutics Pharmacy Administration
What does Prime Therapeutics Pharmacy do for me as our specialty pharmacy?
Prime Therapeutics Pharmacy helps with authorizations and refill reminders; provide support and educational materials; provides free delivery of the specialty medication to you; gives you needed supplies at no additional cost; and offers you pharmacists and nurses via toll-free call to answer questions.
How will I receive my medication if I don’t get it through a local pharmacy?
Prime Therapeutics Pharmacy ships medications via home delivery through FedEx. Medications are only shipped once a date and location have been confirmed with you for safe and secure delivery of medication.
How will I be assured that my prescriptions will be delivered in a safe and secure manner, particularly for drugs that must be kept at a certain temperature to maintain effectiveness?
Prime Therapeutics Pharmacy will work with you to determine the location and date of arrival of medication(s) so you have control of when and where it will be delivered. Medications are shipped in packaging that has been tested to make sure your medications will stay at the right temperature during shipping. Should you get a package that appears to be at the wrong temperature, you can call Prime Therapeutics Pharmacy to make sure your medication(s) are safe for you to take. Prime Therapeutics Pharmacy also keeps track of the weather, and changes the packaging as well as scheduling of deliveries to make sure your medications get to you with no problems.
How quickly will I get my prescription(s)?
Once Prime Therapeutics Pharmacy has worked with you to determine the location and date of arrival of your medication(s), and there are no other issues that delay the shipment, the medication(s) are typically delivered in two business days.
What happens if the package gets lost in shipment or delivered to the wrong address?
Prime Therapeutics Pharmacy tracks shipment delivery issues through FedEx. Undelivered, unopened packages can be returned to Prime Therapeutics Pharmacy. However, if the package is delivered to the wrong address or is unrecoverable, it will be immediately replaced by Prime Therapeutics Pharmacy at no additional charge.
I’m concerned about others knowing what I am getting in the mail. What does Prime Therapeutics Pharmacy do to protect my privacy?
Prime Therapeutics Pharmacy takes steps to protect your privacy by using packaging that does not identify contents.
Can Prime Therapeutics Pharmacy send my drugs to my local pharmacy or doctor’s office so I can be sure they are delivered safely and securely?
Shipments may not be made to pharmacies for pick up. However, Prime Therapeutics Pharmacy will ship to your doctor’s office if they agree to the delivery. You will need to let Prime Therapeutics Pharmacy know in advance if you are having a shipment sent to your doctor’s office.
Will Caterpillar’s list of specialty products change often?
The list of specialty medications for Caterpillar’s group health plans is posted on benefits.cat.com in the Rx section. It is updated on a quarterly basis.
Who do I call for more information?
You may contact Prime Therapeutics Pharmacy at 866-554-2673, Mon-Fri, 8 a.m.-10 p.m. EST. On-call pharmacists are also available 24/7 for urgent requests.
In the event that the content of this document or any representations made by any person regarding Caterpillar’s employee benefit plans and programs conflict with or are inconsistent with the provisions of the governing plan documents, the provisions of the plan documents are controlling. To the fullest extent permitted by law, Caterpillar has reserved the right to amend, modify, suspend, replace or terminate any of its plans, policies or programs, in whole or in part, at any time and for any reason, by appropriate company action.
