If your office has an issue with the payment of a claim, the first step is to contact CIGNA's Customer Service Center and attempt to resolve the issue. If you and the customer service rep agree that the claim needs to be reviewed, the claim will be forwarded to the appropriate area for review.
If you don't agree with the CIGNA determination and wish to appeal, document your concern in writing and send it to this address along with a copy of the Explanation of Benefits (EOB) statement:
CIGNA Dental
PO Box 188044
Chattanooga, TN 37422-8044
An appeal is a request for the review and/or reconsideration of:
When sending an appeal to CIGNA, be sure to include copies of any documentation (EOB, documentation of benefit coverage, office notes, operative report, etc.) with your appeal letter, and label the letter "APPEAL" at the top.
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