Doctor on Demand and AmWell services (virtual visits) are available to participants affected by the California wildfires.

Doctor on Demand

  • To receive the visit at no cost, patients must apply promotion code "CA18" to their account. This offer is valid through Nov. 30, 2018.
  • UnitedHealthcare members can download the Doctor on Demand app. They can also contact Doctor on Demand's member support team at 1-800-997-6196.


  • To receive the visit at no cost, patients who reside in California will be identified as eligible based on their location per their device's location services. This offer is valid Nov. 12-26.
  • UnitedHealthcare members can download the AmWell app by texting "AW" to 617-249-7410.
  • Members can contact the AmWell member support team at 1-855-818-DOCS (3627).


Cigna Global is available 24/7 to assist with employees' health and well-being needs - contact the Cigna Global Service Center toll-free at 1-800-441-2668. In addition to resources available through the service center, Cigna offers eligible customers the following:

  • International Employee Assistance Program (IEAP) - Offering counseling support to those in need. Access your local operator and request to place a reverse-charge call to 1-888-851-7032.
  • Cigna Envoy - Quickly and conveniently locate a nearby in-network doctor or medical facility using the Cigna Envoy mobile app or website, CignaEnvoy.com
  • Global Telehealth - Speak directly with a doctor via phone or a video consultation using the Cigna Wellbeing® mobile app.

To ensure Cigna customers continue to have ready access to prescriptions, Cigna has lifted prescription refill requirements in affected areas. The company will also allow greater flexibility for prior authorizations, pre-certifications and referrals for medical care and filing claims. If in-network services or providers are not available due to the fires, out-of-network services will be covered at the in-network benefit level.

*Certain services require employer subscription. Telehealth services may not be available in all jurisdictions. Not all providers have video chat capabilities and video chat may not be available in all areas.

Blue Cross Blue Shield

In response to the devastating wildfires across the state of California, BCBS wants you to have the following information to assist members who may be affected.

Getting Care During California Wildfires
The wildfires across California may impact you, your friends or your loved ones. Recovering from a disaster like this is never easy. If you are affected by the wildfires, BCBS can help you:

  • Find a doctor or hospital
  • Coordinate or transition your care
  • Get a member ID card 

In the coming days, you may get a phone call from a BCBSIL representative. This call is to answer any questions and help link you with resources like FEMA and the American Red Cross.

Ways to Get Care
If your injury or illness is serious, call 911 or go to the nearest hospital right away. Please bring your BCBSIL member ID card when you get care. If you don't have one, you can: 

  • Call your Plan's customer service at 844-CAT-BCBS (228-2227). Be prepared to provide either your Social Security number, or your name and date of birth so that our customer advocates can help you.
  • Print a temporary card on Blue Access for MembersSM

BCBS' goal is to serve your health care coverage needs through all of life's changes – and this is certainly a big one. If you have any questions, please reach out. They are ready to help.

Links to Customer Service Number
BCBSIL: https://www.bcbsil.com/company-info/alerts-announcements/natural-disaster

Additional Resources

The Employee Assistance Program provides personal support and resources for Caterpillar employees and their families to help make life more manageable, including help in the event of a crisis. 

For 24-hour assistance, call 866-228(CAT)-0565 or visit benefits.cat.com/en/eap.html