Virtual visits save you time and money – you can talk with a doctor by video or phone on demand 24/7 whether you’re at work, home or traveling. Providers can treat and prescribe medications for everyday illnesses like the flu, sinus infections, a cough and a lot more.

Here’s how virtual visits are covered: 

Medical Plan Option Description and Cost
BCBS National or UHC Choice Plus (PPO) The Caterpillar health care plan will cover virtual visits through approved providers at no cost to you. Virtual visits with your regular doctor’s office are covered subject to your medical plan benefits.
UHC Consumer Choice (CDHP) or UHC Consumer Max (CDHP) Due to IRS rules, the Caterpillar health care plan will cover virtual visits through approved providers or virtual or telehealth visits with your regular doctor’s office  — subject to your medical plan benefits, but usually $50 or less.


(International Assignees: For telehealth resources under the Cigna Global plan, see the Assignee section.)

If the content of this communication, other telehealth services communications, other healthcare plan changes or any representations made by any person regarding Caterpillar’s employee benefit plans and programs conflict with or are inconsistent with the provisions of the governing documents, the provisions of the plan documents are controlling. To the fullest extent permitted by law, Caterpillar reserves the right to amend, modify, suspend, replace or terminate any of their plans, policies or programs, in whole or in part, at any time and for any reason, by appropriate company action.