Telehealth visits save you time and money – you can talk with a doctor by video or phone 24/7 whether you’re at work, home or traveling. Telehealth doctors can treat and prescribe medications for everyday illnesses like the flu, sinus infections, a cough and a lot more.

As part of our efforts to support employees during the COVID-19 pandemic, the Caterpillar healthcare plan will cover telehealth visits at no cost to participants for the remainder of 2020.

Caterpillar's UnitedHealthcare plan options offer telehealth visits (also known as "Virtual Visits"), and our Blue Cross Blue Shield plan option offers them through their vendor MDLIVE. (International Assignees: For telehealth resources under the Cigna Global plan, see the ISE section.)


To access UHC's Virtual Visits:

  1. Download the UHC app on your smart phone or from a tablet or computer.
  2. New to Click Register Now.
  3. Sign in with your Username and Password.
  4. Click Get Started to talk or video chat with a doctor 24/7.

CLICK HERE for more information about UHC Virtual Visits.

To access BCBS’ Virtual Visits: 

  1. Contact MDLIVE directly by calling their customer service number:  1-888-676-4204
  2. Visit MDLIVE’s website:
  3. Download MDLIVE’s mobile app.


Please contact your health insurance carrier if you have any questions regarding telehealth services.



If the content of this communication, other telehealth services communications or any representations made by any person regarding Caterpillar’s employee benefit plans and programs conflict with or are inconsistent with the provisions of the governing documents, the provisions of the plan documents are controlling. To the fullest extent permitted by law, Caterpillar reserves the right to amend, modify, suspend, replace or terminate any of their plans, policies or programs, in whole or in part, at any time and for any reason, by appropriate company action.