Our health insurers and benefit vendors are here to help in the wake of the recent hurricanes, Harvey and Irma. Below you will find resources that will assist those affected with both healthcare and financial needs, including additional crisis support and clinical assistance. Please refer to the information below for specific benefit details. 



    Finding a Network Care Provider
    Medical ID Card Replacement
    Free Help Line for Emotional-support

Blue Cross Blue Shield

    Plan specific healthcare information

Amwell and Doctor On Demand

    Free virtual medical services available through AmWell and Doctor on Demand providers

OptumRx - Prescription Drug Coverage

    Prescription replacement for medication lost or damaged

Cigna International (ISE) Health Benefits

    24/7 Clinical Assistance Telephone Help Line 

OneExchange (HRA Reimbursement)

    HRA Reimbursement check information 
    **Participants who have direct deposit are not affected




401(k) Withdrawal Relief

Caterpillar 401(k) plan participants may receive relief from certain procedures associated with the hardship withdrawal process to alleviate hardships associated with Hurricane Harvey

Additional Resources: 

The Employee Assistance Program provides personal support and resources for Caterpillar employees and their families to help make life more manageable, including help in the event of a crisis. For 24-hour assistance, call 866-228(CAT)-0565 or visit