While people may respond to and deal with a natural disaster in different ways, there are several tools and resources available to you on liveandworkwell.com.

  • Visit www.liveandworkwell.com and enter with your company access code.
    • Disaster Planning & Recovery Center: Type the keyword “disaster” into the search bar, select the Disaster Planning & Recovery Center. Here you’ll find information on preparing for and recovering from natural disasters and links to national organizations too.
    • Coping Center: Type the keyword “coping” into the search bar, select Coping. Here you’ll find supportive resources to help you deal with the emotional effects of a disaster.
  • Public Crisis Line: Our toll-free emotional support help line at (866)342-6892 is free of charge and available to anyone, so you can share it with family and friends. Caring professionals will connect people to resources. It will be open 24 hours a day, seven days a week.


Cigna Global is available 24/7 to assist with employees' health and well-being needs - contact the Cigna Global Service Center toll-free at 1-800-441-2668. In addition to resources available through the service center, Cigna offers eligible customers the following:

  • International Employee Assistance Program (IEAP) - Offering counseling support to those in need. Access your local operator and request to place a reverse-charge call to 1-888-851-7032.
  • Cigna Envoy - Quickly and conveniently locate a nearby in-network doctor or medical facility using the Cigna Envoy mobile app or website, CignaEnvoy.com
  • Global Telehealth - Speak directly with a doctor via phone or a video consultation using the Cigna Wellbeing® mobile app.

*Certain services require employer subscription. Telehealth services may not be available in all jurisdictions. Not all providers have video chat capabilities and video chat may not be available in all areas.

Blue Cross Blue Shield

Click here for Blue Cross Blue Shield's Hurricane Dorian benefits assistance information.


In the event you need to submit claims due to Hurricane Dorian, please reference the list of carrier contact information below.

All carriers will have phones available 24-7 and mobile Cat units in the affected areas.


1 866 536 7376 or www.kemper.com

1 800 225 2467 or www.libertymutual.com

1 800 854 6011 or MET_CAT@metlife.com

1 800 925 2886 or www.progressive.com

1 866 274 5677 or www.americanstrategic.com

1 800 332 3226 or www.safeco.com/claims

1 800 252 4633 or www.travelers.com

Additional Resources

The Employee Assistance Program provides personal support and resources for Caterpillar employees and their families to help make life more manageable, including help in the event of a crisis. 

For 24-hour assistance, call 866-228(CAT)-0565 or visit benefits.cat.com/en/eap.html