Our health insurers and benefit vendors are here to help in the wake of the recent hurricanes. Please refer to the information below for specific benefit details. 


Optum (a UnitedHealthcare affiliate) is offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free help line, emotional-support resources and information are available online at View the Important Communications alert on near the bottom of the member home page for local resources. 

You can find the following resource centers by using a keyword search on

  • Disaster Planning & Recovery Center: Type the keyword “disaster” into the search bar, select the Disaster Planning & Recovery Center. Here you’ll find information on preparing for and recovering from natural disasters and links to national organizations, too
  • Coping Center: Type the keyword "coping" into the search bar, select Coping. Here you’ll find supportive resources to help you deal with the emotional effects of a disaster

Blue Cross Blue Shield

Getting Care During Recent Hurricanes
The recent hurricanes may impact you, your friends or your loved ones. We know that recovering from a hurricane is never easy.

If you are affected by the recent hurricanes, BCBS can help you:

  • Find a doctor or hospital
  • Coordinate or transition your care
  • Get a member ID card

In the coming days, you may get a phone call from a BCBSIL representative. This call is to answer any questions and help link you to resources like FEMA and American Red Cross.

Ways to Get Care
When your injury or illness is serious, call 911 or go to the nearest hospital right away. Please bring your BCBS member ID card along when you get care. If you don't have an ID card, you can:

  • Call BCBS at 1-844-228-2227. Provide either your Social Security number or your name and date of birth so the customer advocates can help you.
  • Print a temporary card, which can be access on Blue Access for MembersSM (BAMSM).

BCBS' goal is to serve your health care coverage needs through all of life’s changes, and this is certainly a big one. If you have any questions, please reach out. They are here and ready to help.

Cigna Global (international assignees)

Cigna Global is available 24/7 to assist with employees’ health and well-being needs – contact the Global Service Center toll-free at 1-800-441-2668.

To ensure Cigna customers continue to have ready access to prescriptions during this potentially difficult time, Cigna has lifted prescription refill requirements in affected counties in Florida and Alabama through the first week of November 2018

Additionally, in Georgia, North Carolina, South Carolina and Virginia, more flexibility will be allowed for prior authorizations, pre-certifications and referrals for medical care, filing claims, and if in-network services or providers are not available due to the hurricane, out-of-network services will be covered at the in-network benefit level through Sept. 25



The Employee Assistance Program provides personal support and resources for Caterpillar employees and their families to help make life more manageable, including help in the event of a crisis. 

For 24-hour assistance, call 866-228(CAT)-0565 or visit

National Resources


Due to Hurricane Florence and the dangerous aftermath of this powerful storm, many blood drives in the southeastern United States have been cancelled, threatening the nation’s blood supply. The American Red Cross is encouraging all eligible donors in parts of the country unaffected by the storm to give blood or platelets to ensure a sufficient blood supply. Platelet and type O blood donations are especially needed at this time.

Appointments can be made online at or by calling 1-800-RED CROSS (1-800-733-2767).