WHAT IS EAP?

Caterpillar recognizes the importance of maintaining good health. We also recognize the importance of resolving life’s challenges early, before than have a negative impact on our lives at home and work. 

Most of us have the support of our family, friends, neighbors or religious leaders. But speaking to a trained helping professional about a private concern is very common today. Often when help is needed, it can be costly and difficult to locate.

The Employee Assistance Program (EAP) is a voluntary and completely confidential service provided to employees and their eligible family members to help meet many challenges at home and work.

EAP services can assist with a variety of personal and health concerns:

EAP is also a referral source for those in need - supervisory, peer or family member referrals.

WHAT IS THE BENEFIT?

There is no cost for you or your eligible family members to access the EAP services. 

The goal of the EAP is to assess your needs, provide short-term services to help resolve personal problems, and then provide information and referrals for specialized or longer-term services if needed. 

EAP services typically* include:

• Clinical services: Assessment, counseling and referrals for a variety of personal issues. Clinical counseling includes up to 6 sessions per family member, per problem, per year. 
• Work-life and professional consultation: Assessment, information and referrals for issues such as child care, elder care, legal, financial and debt management, and relocation support.
• Workplace support: Education, training and referrals from peers and supervisors.

EAP is always available by phone and online. In-person appointments are made promptly, typically within 3 working days or sooner in urgent situations.

Who is eligible?

As of January 1, 2019, EAP is available to all full-time and part-time Caterpillar employees and their legal dependents.

Eligibility for EAP may vary around the world. Benefit eligibility may be governed by HR policies, benefit plans and local law. EAP is generally available to all full-time and part-time employees who are eligible for Caterpillar benefits and their benefit-eligible family members. 

For questions about eligibility, contact your HR representative or Dr. John Pompe (pompejc@cat.com).

ACCESSING EAP

For access in North America and for global support, call:
+1-866-CAT(228)-0565 or +1-309-820-3604

Global access numbers can be found at CaterpillarEAP.com:

1. Click “Get Started”
2. Choose a location under “Where do you live?”
3. Select the company; click Caterpillar or Caterpillar Inc.
4. Select a language (optional)
5. Click “Global Helplines” for phone access information

EAP website and email access to services:
CaterpillarEAP.com

Internal Caterpillar EAP benefits site:
EAP.cat.com

Mobile app and text access:
Download the My EAP App for iOS, Android and Blackberry

On-site access:
In addition to the services provided in your community, many locations have EAP services available on-site. If your facility isn’t listed, check with your local HR manager or medical clinic for availability.

• Admin Building (AB):  1-309-675-6263
• Aurora:  1-630-859-5958
• Corinth/Prentiss:  1-662-286-7407
• Decatur:  1-217-475-4312
• East Peoria AD:  1-309-578-3189
• East Peoria SS:  1-309-578-3189
• Lafayette: 1-765-446-6703
• Mapleton:  1-309-578-3189
• Morton:  1-309-578-3189
• Mossville:  1-309-578-3189
• Pontiac:  1-815-842-6111
• Tech Center:  1-309-578-3189
• Tiruvallur India:  18001029107 or 08049653291
• Burnie Tasmania:  1300 588 771

GLOBAL HELPLINES

ABOUT THE EAP VENDOR

Caterpillar has partnered with Morneau Shepell to deliver our global EAP. Morneau Shepell is one of the leading EAP providers in the world. In addition to the EAP services Caterpillar has experienced in the past, Morneau Shepell brings program enhancements and best-in-class digital services via web and mobile app. 

In partnership with Caterpillar, Morneau Shepell has engaged the best local and regional providers to ensure we deliver EAP in way that sensitive to local language and culture.