UnitedHealthcare (UHC) is deeply concerned for communities across Florida that are affected by Hurricane Ian. The company is taking immediate action to ensure its customers and members are supported during this time.

• Customer care: If you are a member who is affected by Hurricane Ian, you can call the customer care number on your ID card if you need assistance.
• UnitedHealthcare app: If your prescription drug plan is administered by UHC and you have a smartphone, you can download the UnitedHealthcare app (at no additional cost), which enables you to access your ID card, review and manage prescription medications, locate nearby network care providers and facilities, view account information, and more.

The app also enables you to directly schedule and conduct a Virtual Visit with a clinician* and arrange a callback from a UnitedHealthcare customer service advocate.** The app is available now for download for Android™ and Apple^® devices if you are enrolled in a UHC health benefit plan.

• Emotional support. Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-447-3573, is available Monday through Friday, 9 a.m. to 9 p.m. ET. The service is free of charge and open to anyone, including individuals who are not UnitedHealthcare members. Callers may also receive referrals to community resources.

Teladoc specific information

Teladoc Health activated our natural disaster support hotline for general medical care at no cost for individuals who have been displaced or impacted by Hurricane Ian in Florida.

• Natural Disaster Hotline: (855) 225-5032
• Landing Page: https://www.teladoc.com/disaster-hotline/

Reminders:

• This service is available free of charge to any individual impacted during the emergency, and is not tied to current Teladoc membership, client, or health plan accounts.
• Current Teladoc members must use the hotline to receive services free of charge. If you contact Teledoc through their normal channels or group set-up, you will be charged the standard visit fee based on your eligibility.
• Individuals registered through this channel will not be associated with a paying group. If you register through this channel, you will need to re-register with your existing group account to use Teladoc in the future.

CIGNA MEMBERS: 

Our thoughts are with those who have been affected by Hurricane Ian. We wish to reaffirm our commitment to helping those we serve, and the communities in which we live and work.

We are available 24/7 to assist you — just reach out to our Global Service Center toll-free at 1.800.441.2668.

As a reminder, in addition to the resources available through our service center, we offer eligible customers the following:

• Cigna Envoy® 
  You can quickly and conveniently locate a nearby in-network doctor or medical facility using the Cigna Envoy mobile app or website - www.CignaEnvoy.com. It’s simple to search our health care professional directory.
• Global Telehealth 
  You can speak directly with a doctor via phone or video consultation using the Cigna Envoy mobile app or via the Cigna Envoy mobile app or website - www.CignaEnvoy.com.
• International Employee Assistance Program (IEAP)1 
  Offering counseling support to those in need. You can call us toll-free at 1.888.851.7032 and access short-term counseling services.